3CX Live Chat

Description

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Learn to understand the pain points of your customers

Features

  • No hidden costs, it’s free
  • Unlimited agents
  • Live chat with your website visitors
  • Transfer chats to other agents
  • Set up departments
  • Easy to use interface for both the admin and the visitor
  • Fully customizable chat box
  • Create a custom offline message form
  • Storage of offline messages
  • Apply animations to the chat window
  • Access historical live chat records
  • Use of 3CX Live Chat Servers for sending and receiving chats at lightning fast speeds
  • 3CX integration for access to advanced features like video and audio chats as well as other enterprise level features
  • Compatible with translation plugins
  • Add surveys or polls to your chat box
  • Anonymity for your visitors
  • Automatic pop-up of chat box
  • Ability to only show the chat box to registered users
  • Compatible with all caching plugins (live chat window loaded via Ajax)
  • Desktop Notifications when a new live chat comes in
  • View missed live chats
  • Comprehensive list of live chat options
  • Enable/Disable the sound when a new live chat message is received
  • Ban visitors from chatting to you based on IP Address
  • Select whether Name and Email is required when users initiate a chat
  • Quick Responses (insert a predefined response to your live chat box)
  • Data triggers (time trigger, scroll trigger, page trigger, on page leave trigger)
  • Enterprise level chat reports
  • Elevate chat to Video or Audio call.
  • Apps for iOS & Android, desktop and web.
  • Customer satisfaction ratings for each chat session
  • Add your company logo to the live chat window
  • Add your photo to the live chat window
  • Include/exclude the live chat from appearing on certain pages
  • Choose when to accept chats

Get 3CX Live Chat for free!

30 seconds live chat installation

Our live chat plugin is quick and easy to install and configure and instantly gives you the ability to chat directly with website visitors in real-time. The user-friendly setup wizard makes installation simple and our comprehensive guides ensure you have everything you need to fully customize the plugin.

Quick Overview

Agents can initiate a live chat with a visitor or vice versa. Once the live chat plugin is activated, click on “Live Chat” in the left menu navigation. When a visitor lands on your website, their details will be displayed in the live chat control panel. They can start a conversation by entering their details in the live chat box displayed on their screen and clicking “Start chat”. A notification will play in your live chat control panel. Once you accept the chat, you can converse with your visitor. Increase your website conversion rates by providing real time live support and assistance.

Chat, video & voice when integrated with 3CX

The 3CX Live Chat plugin runs on our Cloud Servers for a reliable and high performing live chat solution. Alternatively, integrate with 3CX for a multichannel customer service suite complete with chat, video and voice. Don’t have 3CX? Get it free for one year including hosting!

External/3rd Party Services

3CX Live Chat makes use of the external services listed below in order to add functionality to the plugin and enrich the user experience.

3CX Live chat activation api & chat server selector (HTTPS://WPLC.3CX.NET) (REQUIRED)

We use a server side generated unique identifier (GUID) in order to guarantee proper identification and secure communication between agents and visitors connected to same website. This is needed because a client side identifier could be spoofed. The only information sent with this API is your website URL, so your personal data is not sent to our servers. We only store website URLs and corresponding GUID. The same server also acts as a chat router that redirects chat sessions to our chat server/s hosted on Google Cloud & OVH. Chat message content is not logged. 3CX Privacy Policy: https://www.3cx.com/company/privacy/

Gravatar (https://en.gravatar.com/) (Required)

We use Gravatars to generate user and agent avatars within the live chat environment. This process is anonymized using the hashed email address of the visitor or agent respectively. Gravatar Privacy Policy: https://automattic.com/privacy/

UI Avatars (https://ui-avatars.com/) (Required)

We use UI Avatars to generate user and agent avatars within the live chat environment. This process is anonymized using the hashed email address of the visitor or agent respectively. UI Avatars Privacy Policy: https://ui-avatars.com/

Translations

  • English (3CX Team)
  • Italian (3CX Team)
  • Hebrew (strelok89)
  • Korean (taehwilee)

Screenshots

  • Customer UI of 3CX Live Chat
  • 3CX Web Client agent's UI
  • 3CX Live Chat video call on 3CX PBX channel
  • Getting Started configuration wizard
  • Settings page in 3CX Live Chat

Blocks

This plugin provides 1 block.

  • WP Live Chat Trigger

FAQ

I’ve installed the live chat plugin, now what?

Once installed and activated, a link should appear in the left navigation panel within your WP-ADMIN section. Click on the “Live Chat” link and follow the on screen instructions.

Where can I find documentation for 3CX Live Chat?

Please review the live chat documentation.

Does 3CX Live Chat connect to a third party server?

If you select to use Standalone – No 3CX, yes, it will connect to our own proprietary Live Chat Servers to ensure high speed chat delivery & our activation server for automatic license provisioning. Alternatively, if you choose to integrate with your 3CX Phone System, it will be run on your PBX.

What are desktop notifications?

Desktop notifications are notifications that will appear on the bottom right of your screen when a new live chat is received.

Can my visitors start a live chat without entering their name and email address?

Yes. This option is available on the live chat settings page.

How does 3CX Live Chat notify me of an incoming live chat?

You will be notified of a new live chat by means of email, audio and desktop notifications.

Can I see if I missed any live chats that I may not have answered in time?

Yes. To view the list of live chats you missed, go to “Live Chat > Chat History”

Reviews

30 3010 October 3010 000000 2020
Looks good and works well, some further customisation needed - e.g. when agents are offline, I simply want to say "We're offline, please message us via our contact form" (not force the user to message via 3CX)
2 0220 October 0220 000000 2020
No idea what is going over at 3xc but someone left the settings tab to be set to 'display: none;' and now no one can use the plugin
Read all 810 reviews

Contributors & Developers

“3CX Live Chat” is open source software. The following people have contributed to this plugin.

Contributors

“3CX Live Chat” has been translated into 12 locales. Thank you to the translators for their contributions.

Translate “3CX Live Chat” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Changelog

9.3.0 – 2020-02-12

  • Styling improvements on mobile mode.
  • Added the functionality of theme picker on Code-Generator and WordPress plugin.
  • Added the option to set the system language.
  • Revamped styling/functionality of chat rating on “Standalone – No 3CX” mode.
  • Disabled maximize video button on not supported devices.
  • Enabled the configuration of text on more functional areas.
  • Enabled phone-only mode on Code-Generator.
  • Updated to show only the agent’s first name after taking the ownership on 3CX mode.
  • Added the support of CDN on Code-Generator.
  • Added “New” badge on “Standalone – No 3CX” mode for incoming chats.
  • Added the logic to adapt chat messages text color based on background color.
  • Enabled the configuration of images on Code-Generator.
  • Enabled the option to disable offline functionality on Code-Generator.
  • Refreshed translations.
  • Security Fixes.
  • Fixed issue with typing indicator on 3CX mode.
  • Fixed issue with space not working in case that themes/plugins use smooth scrolling.
  • Fixed issue with default agent image not being svg.
  • Fixed issue with popout configuration for mobile mode.
  • Fixed issue with passing parameters on popout window.
  • Fixed issue with multisite WordPress installation.
  • Fixed issue with special characters on chat window.
  • Fixed issue not showing ending message in case that session terminated
  • Prevent reloading the popped-out window by clicking on the minimized chat bubble.
  • Fixed issue not showing exception in case of a non-valid attachment uploaded by the visitor.

9.2.1 – 2020-12-23

  • Adjusted default popout behavior on 3CX mode.
  • Fixed “New Message” tab notification to be shown only after the visitor engaged on chat.
  • Fixed special characters set on welcome message not shown properly on popout window for 3CX mode.
  • Fixed issue of not passing all parameters to the popout window for 3CX mode.
  • Security fixes.

9.2.0 – 2020-12-15

  • Revamped offline form to be of conversation style.
  • Added greeting functionality that can be configured for Online and Offline mode.
  • Added indicator on minimized bubble for unread messages.
  • Added a variable for the visitor name that can be used for messages, e.g Welcome message.
  • Fixed issue with chat not fit on screen when video activated.
  • Fixed spacing on “is typing”
  • Improved the visual presentation custom fields to the agents on “Standard – No 3CX” mode.
  • Fixed issue with flickering screen when switching between conversations
  • Adjusted UI to hide the arrow from consecutive conversations when they are coming from the same end.
  • Fixed issue with offline form not shown on “Standard – No 3CX” mode when specific times are set on Chat Operating Hours options.
  • Fixed issue with hanging in case that offline form failed to submit.
  • Fixed issue with agent faulty refresh on “Standard – No 3CX” mode.
  • Fixed issue with file attachment send remains hanging on “Standard – No 3CX” mode.
  • Fixed issue with chat ended message not being configurable.
  • Improved the handling of chats in case of inactivity or missed chats on “Standard – No 3CX” mode.
  • Fixed issue of not hiding the minimized bubble in case of Phone Only mode when configuration is not valid or offline.
  • Fixed issue with animation repetition on each user action.
  • Fixed issue of not properly wrapping date/time inside the chat message box.
  • Fixed issue of not resizing properly the chat window on iOS and Safari browser.
  • Fixed issue with default visitor name configuration.
  • Fixed issue with scrolling on Android devices.
  • Fixed issue with chat window in caset that is configured using the percentage.
  • Updated incoming chat sound notification.
  • Fixed issue with avatar background color not respecting the chat color configuration.
  • Fixed issue on plugin editor with “number of chat rings” validation.
  • Fixed issues with “is typing” indicator flickering.
  • Fixed styling issue on department selection.
  • Adjusted status indicator on agents chat conversions for “Standard – No 3CX” mode.
  • Added the option to “Ignore Queue ownership” on “3CX” mode.
  • Added the ability to configure the profile picture prior taking ownership.
  • Improved “Chat Operating Hours” configuration page.
  • Fixed drop-downs to be of the same width.
  • Added support for Automated first response for “3CX” mode.

9.1.2 – 2020-11-18

  • Hot Fix settings validation when on Hosted Mode

9.1.1 – 2020-11-18

  • Removed “On premise” mode.
  • Removed Popout window chat for “Hosted” mode.
  • Privacy policy settings are dynamically rendered based on settings.
  • Added functionality to set the default agent’s name which will be displayed before an agent join the chat.
  • Changed the available button icons.
  • Improved settings validations.
  • Fixed operating hours validation excluding validation of not enabled days.
  • Added Phone only mode for 3CX PBX integrated mode.
  • Improved data exports.
  • Added Phone column in offline messages view.
  • Added new slide animation when chat is positioned left.
  • Fixed ringing on new chat in order to respect the corresponding setting.
  • Database tables upgrade to utf8mb4. ( Only 3CX Live Chat plugin’s tables)
  • Fixed conflict with other plugins or themes due to jQuery.validation.
  • UI fixes and improvements.
  • Improved Getting started wizard.

9.1.0 – 2020-10-20

  • Added: New chatbox design.
  • Improved: Getting started wizard.
  • Improved: Default chat settings.
  • Improved: Chat pop out mode.
  • Removed: Chat tab chatbox style.
  • Removed: Emojis
  • Removed: “Only Phone”, and “Video and Chat” modes when on 3CX integrated mode.
  • Fixed number inputs functionality in settings
  • Fixed security vulnerabilities.
  • Fixed business hours save issue after upgrade from version 8.x.x
  • Fixed WordPress agents automatic redirects to chat page.
  • Fixed chat completion flow on server error.
  • Fixed html encoded characters on Client chat

9.0.24 – 2020-09-15

  • Added phone field in offline message email notification.
  • Fix chat client initialization for logged in users.
  • UI improvements and responsive fixes.

9.0.23 – 2020-09-11

  • Code cleanup.
  • Improvement in 3CX Hosted Chat functionality.

9.0.22 – 2020-09-10

  • Fix dashboard online visitors / agents update.
  • Fix agent’s status report.
  • Fix bug in 3CX Hosted Chat socket channel.

9.0.21 – 2020-09-09

  • Added chat pop out to new window functionality.
  • UI optimization for mobile devices.

9.0.20 – 2020-09-04

  • Fix offline message success form. Message loads from settings.
  • Fix unicode characters support in tools view .
  • CSS improvements
  • Support page new design.
  • Improved 3CX Hosted Chat.

9.0.19 – 2020-09-01

  • Fix Gravatar url constuction.
  • Fix agent’s set online top bar button functionality.
  • Fix PHP warnings on empty fields.

9.0.18 – 2020-08-31

  • Getting started wizard new design.
  • Fix auto redirects to chat page on admin.
  • Fix offline form validation.

9.0.17 – 2020-08-11

  • Dashboard page new design.
  • Agent chat page new design.
  • Visitor’s chat new design.
  • Fix Visitor’s chat display names after refresh page.

9.0.16 – 2020-08-10

  • Fix default transcript email template.
  • Fix offline email notification.
  • Fix Set online top bar checkbox.

9.0.15 – 2020-08-06

  • Fix broken “Getting Started” wizard.
  • Fix blank settings page issue.

9.0.14 – 2020-08-05

  • Added WordPress 5.5 compatibility fixes.
  • Fix multiple chat listings after chat server disconnection.

9.0.13 – 2020-08-03

  • Fix bug on visitors’ chat initialization.

9.0.12 – 2020-07-31

  • Fix utf8 encoding on settings json.

9.0.11 – 2020-07-30

  • Fix error on update plugin process.

9.0.10 – 2020-07-29

  • Fix mixed content issues on visitors’ chat.

9.0.9 – 2020-07-29

  • Fix avatar broken image.
  • Added chat notifications ringtone and browser notification when not live chat window is active ( available only with 3CX servers usage ).
  • Added font, isolated from external css, on visitor’s chat.
  • Fix offline message bug on 3CX PBX Integration mode.
  • Added support of setting up texts in settings on 3CX PBX Integration mode.

9.0.8 – 2020-07-28

  • Fix bug on display business hours.
  • Added message on agent’s chat view when chat is offline due to business hours settings.
  • Fix bug on agent’s chats list with broken image link.
  • Fix chat notifications ringtone and browser notification.

9.0.6 – 2020-07-27

  • Fix bug which appears when visitor had multiple active tabs with active chat.
  • Fix bug “TcxFa is not defined” on websites front end.
  • Fix broken image after remove logo in settings.
  • Fix display of pages without title in settings lists.
  • Fix “Current activity” counter on dashboard.
  • Improved 3CX Chat server functionality.

9.0.5 – 2020-07-22

  • Fix bug responsible for faulty roles migration from older version.
  • Fix chat list rendering on agent online – offline toggle.

9.0.4 – 2020-07-21

  • Fix UTF8 characters on settings.
  • Fix bug on ajax calls due to trailing slash.
  • Fix bug on received files load on chat client.
  • Added missing functions prefix to isolate them from external calls.

9.0.3 – 2020-07-20

  • Fix font-awesome icons conflict with other themes and/or plugins.
  • Fix bug which creates interferences in post pages with checkboxes.
  • Fix broken font-family on chat client.

9.0.2 – 2020-07-17

  • Fix validation error texts.
  • Fix activation process after update from old version.

9.0.1 – 2020-07-17

  • Fix warning about PHP constants for PHP versions older than 5.6
  • Changed default chat height to 50% from 70%

9.0.0 – 2020-07-17

  • Full plugin refactor with NEW component based software architecture.
  • Added new 3CX cloud chat servers integration.
  • Added new feature for integration with 3CX PBX.
  • Added new first time usage “Getting start” wizard.
  • Added validations and conflicts checks in the plugin’s settings.
  • New chat client for visitors developed with Vue js web component.
  • New agent chat interface unified for both on-Premise and 3CX cloud chat servers.
  • Tools, Webhooks, Departments and Custom fields management moved under new section.
  • New improved setup process for business hours.
  • New improved setup process for page base settings like “Excluded chat pages”.
  • New chat server for on-premise installations with significantly reduced ajax requests quantity and footprint.
  • Missed chats and History moved to new section Chat History with search functionality.
  • Removed GDPR search functionality.
  • Removed Triggers functionality.
  • Removed all actions and filters.
  • Removed ready to use themes functionality.

8.2.0 – 2020-07-11

  • Fixed VULN: Fixed XSS vulnerability within quick responses in agent chat.
  • Fixed VULN: Fixed XSS vulnerability within posts and pages render in agent direct to page modal.

8.1.9 – 2020-06-09

  • Bugfix: Fixed chat icon url on admin.
  • Bugfix: Custom theme colors.

8.1.8 – 2020-05-28

  • Bugfix: Offline messages delete not worked
  • Bugfix: Load bootstrap js sourcemap failed
  • Bugfix: Urls Fixed for linux compatibility

8.1.7 – 2020-02-05

  • Bugfix: added some missing translation strings
  • Bugfix: HTML email body in auto responder not parsed correctly
  • Improvement: added “Debug mode”, extra logs added to PHP error log
  • Improvement: reduced ajax requests footprint, removing unneeded fields
  • Improvement: added confirmation for history delete

8.1.6 – 2020-01-16

  • Bugfix: more optimizations to avoid lots of 403 errors when PHP session expires
  • Bugfix: custom style color picker adds an extra # breaking color code
  • Improvement: improved performance in some timed events